Why are there two options for order duration?
Creating unique concepts takes time. We take pride in what we do, and we only generate concepts that we truly believe in. Whilst we can come up with a great concept in 2 weeks, we can come up with an absolutely brilliant one if given 30 days. We would recommend the 30-day option to give you the best possible concept, for a lesser cost.
How will I receive my brand concept?
When you place your order you will be asked to create a user account. You will be able to access your order once it is ready, by simply logging into your account.
What if I don’t receive my brand concept?
Once your order is complete, an email will be sent to your address notifying you of the status of your order and that your product to view by logging into your user account. Please check your junk mail and mark our email address as safe to avoid it ending up in your spam folder. Should you still not receive your brand concept, kindly contact us on [email protected].
Does the basic brand identity package include a logo?
No, the basic brand identity package does not include a logo but will include a recommendation for what the logo should be. Alternatively, upon order, you can include a request for a logo and will provide one accordingly.
For logo design, the price includes 1 complimentary set of changes to the logo based on the original concept, to be made in 28 days from receipt of logo by sending an email to [email protected] with the requested changes.
In what format will I receive my logo?
Your logo will be sent in both PDF and InDesign format.
How do I order my brand concept?
Simply click on Order Now, and our easy-to-use form will guide you through the process.
How long will it take me to receive by brand concept?
We offer two options on duration. Although you might receive your brand concept earlier than anticipated, the set durations are either 2 weeks or 30 days, depending on the option chosen on check out. Creating unique concepts takes time, and we only generate concepts that we truly believe in.
How do you generate my brand concept/campaign strategy/logo?
None of our work is computer generated. We work with a creative team of branding experts and experienced designers who work together to generate unique and catchy brand images. Based on the information provided in the ordering stage, we will come up with a unique identity to enhance your brand. We are dedicated to only proposing brand concepts that we really love and believe in, so that each and every client can receive a brand identity or campaign strategy that will push their company to the next level.
So, what is it exactly that you do?
We are a creative marketing agency that specialises in brand identity and campaign strategy. What makes us unique is that we are accessible to everyone, simply because we are strictly an online firm. This means no long boring meetings at the expense of our clients’ time, but everything is done simply, clearly, and easily though our website. All this is done at a fraction of the cost charged by traditional agencies but without compromising the professionality of our service and the quality of the product.
The way we work is that at order stage, we ask a number of questions to gather the specific information we need to create a brand identity or campaign concept that we believe would merge brilliantly with the product or services your company provides. The reason we do this is because we believe that in today’s world every industry is highly saturated, and a company needs a unique brand identity to market itself on, in order to stand out from its competitors and to deliver engaging content.
Why do you accept payment before delivery?
We are able to offer a fast, hassle-free online service at inexpensive prices because of the system we have in place. Should we provide a traditional creative agency service, it would also come at (high) agency prices. Our business is online, working with thousands of clients worldwide, and based on brand concepts. The abstract nature of our work does not allow us to trademark any brand ideas we give to clients which, once presented, can easily be used by our clients without payment. Taking payment before delivery means that we can offer our clients exclusive brand concepts and strategies for each and every organisation.
Can I see a preview of my brand concept beforehand?
The abstract nature of our work does not allow us to trademark any brand ideas we give to clients which, once presented, can easily be used by our clients without payment. Taking payment before delivery means that we can offer our clients exclusive brand concepts and strategies for each and every organisation.
In addition, we believe that creating unique concepts takes time and we only generate concepts that we truly believe in. As a result, we can only start working on your brand concept once a purchase has been made.
If I’m not happy with my brand concept and want to order another one, how can I be sure that I will not receive a similar brand identity?
Each concept we work on is unique, and no two strategies are the same. However, if there any details of the first concept that you would really like to avoid, please do inform us of these details by sending us an email to our Customer Care Department on [email protected] and by referencing your order number in that email.